Shipping Coverage
We currently ship only to the contiguous United States (48 states). We do NOT ship to:
- Alaska, Hawaii, Puerto Rico, Guam
- U.S. military bases (APO/FPO addresses)
- International destinations outside the USA
Order Processing
- All orders are processed within 1-2 business days (Monday-Friday, excluding major Chinese holidays)
- Orders placed on weekends or holidays will be processed on the next business day
- You will receive an order confirmation email immediately after your payment is confirmed
Shipping & Delivery
All orders are shipped via standard international shipping.
- Estimated delivery time: 7-14 business days from the date of shipment
- Delivery times may be slightly longer during peak shopping seasons or due to customs clearance delays
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a unique tracking number. You can use this number to track your package’s progress online.
Please allow 24-48 hours for tracking information to update after you receive the shipping confirmation email.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at service@mzrralvcandle.store within 14 days of the estimated delivery date. Please include your order number and clear photos/videos of the damaged package and product.
We will work with you to resolve the issue promptly.
Customs & Import Duties
All orders are shipped with delivery duty unpaid (DDU). Any import duties, taxes, or customs fees charged by U.S. Customs are the sole responsibility of the customer.
These fees are not included in the product price or shipping cost shown at checkout. We have no control over these charges and cannot predict their amount.
Customer Service
If you have any questions about shipping, please contact us at service@mzrralvcandle.store. We will respond to all inquiries within 24-48 business hours.
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Closed on weekends and major Chinese holidays