Products
What are your diffusers made of?
Our diffusers are handcrafted from high-density natural plaster. They feature detailed 3D sculptural designs that serve as both passive essential oil diffusers and decorative home accents.
Do your diffusers come with essential oils?
No, essential oils are sold separately. Our plaster diffusers are compatible with most water-based essential oils.
How do I use a plaster diffuser?
Simply add 3-5 drops of your favorite essential oil onto the surface of the plaster sculpture. The porous material will gently absorb and release the fragrance.
How long does the scent last?
The fragrance will gradually diffuse over several days. You can refresh the scent by adding more essential oil as needed.
Are your candles safe?
Our candles are made with natural soy wax and lead-free cotton wicks. For safety, always burn candles within sight, keep them away from flammable objects, children and pets.
Orders & Payment
What payment methods do you accept?
We currently only accept PayPal for all orders. You can pay with your credit or debit card directly through PayPal’s guest checkout option without a PayPal account.
Can I change or cancel my order?
You can request a change or cancellation within 24 hours of placing your order. Once your order has been processed and shipped, we are unable to make changes or cancellations.
How will I know if my order has been received?
You will receive an automatic order confirmation email immediately after your payment is successful.
Shipping
Where do you ship?
We currently ship only to the contiguous United States (48 states). We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. military bases (APO/FPO addresses), or international destinations.
How long does shipping take?
Orders are processed within 1-2 business days (Monday-Friday, excluding major Chinese holidays). Standard shipping takes 7-14 business days from the date of shipment.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a unique tracking number. Please allow 24-48 hours for tracking information to update.
Will I have to pay import duties?
All orders are shipped delivery duty unpaid (DDU). Any import duties, taxes, or customs fees charged by U.S. Customs are the sole responsibility of the customer.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. To initiate a return, please contact us first at service@mzrralvcandle.store with photos of your product.
Who pays for return shipping?
Return shipping costs are the sole responsibility of the customer. Original shipping charges are non-refundable.
When will I receive my refund?
Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be credited back to your original payment method. Please allow 7-10 business days for the refund to appear on your statement.
What if my product arrives damaged?
Please contact us within 14 days of delivery with clear photos or videos of the damaged product and packaging. We will work with you to resolve the issue promptly.
Contact
How can I reach customer service?
You can contact us by email at service@mzrralvcandle.store. We respond to all inquiries within 24-48 business hours.
What are your customer service hours?
Our team operates Monday to Friday, 9:00 AM – 6:00 PM China Standard Time (CST). We are closed on weekends and major Chinese holidays.